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1. I have the
default information in suppliers and services
for Salon Salon II , but
can't just click the delete
button? How do I get rid of the default
information.
A. This
is by design. We have designed this feature this
way , so that if someone should
breach your
system they cannot easily delete information
from your database. To
delete
the
default existing information click on
backups button on the toolbar.
The default Username and Passwords
are
admin
and admin
Sometimes the easiest way to begin
is with a blank
database.
Click on
backups icon on the toolbar and create a new
database.
If you
receive a #70 error when trying to create a new
database this
message means that your
database is open and needs to be closed
before
you can create a new
database.
To do
this follow these instructions:
1.Close the
Salon program first.
2.Then click ctrl alt
and delete at the same time on your
keyboard.
3.On XP your task manager
will open.
Go to applications tab and
then click on Salon program.
Click end
task button.
OR On 98/ME do the same
and you will open an applications running
screen. Click
only on Salon program and
close or shut down only that running
application.
5.The salon program's
database is now closed. Re-open the program and
create a
new
database.
Its a good idea to test out the software
using the default information first. This way
you
will get an
accurate idea of how the program functions,
rather than deleting the default
information
first. If you would like a blank database click
on Save icon and create a new
database.
A. For non retail items:
Enter non retail items which are used on
customers and
are not
added to the ticket as $0.00 dollars .Enter
$0.00 for retail and
backbar
when you
enter this item to the products
inventory.
The item
will be reduced in inventory, and the cost of
the item will not be added to
the ticket.
It will show up on the ticket, but the cost will
be reflected as 0.
You can
easily keep track of items used on customers
such as perms, color , etc,
and will
know which employee used those items, and what
customer it was used on.
As some
backbar items (
such as a special treatment pack )incur an extra
charge
on the
ticket to customers, you are able to add those
items to the ticket with their
cost, and
this will be reflected in the final
ticket. You have the choice to add
sales
tax to
these items. For example, you might use a high
end color and have told your
customer
that there is an extra charge of $5.00 for this
particular color. If you do
charge
extra for this color to your customers, you
would add this as a backbar item
and enter
the cost of $5.00 when you first entered this
into inventory.
2. How do I get the
latest ticket to show on the Detail or POS
screen? And how can
I
add products to a particular ticket?
A.
Once you have added a new ticket, you should
" click" the ticket ID # on
the?Customer Grid ( which is on the
Customer screen). Click on the area to the
left of the
ticket
which is the grey area. The arrow will move to
that position on the grid.
Then click
Checkout button, or Checkout Tab.
3.How accurate is the
Payroll.
A. We have made every effort to
ensure that it is as accurate as possible. We
use the
percentage method for the withholding
tables. There are numerous ways to figure the
tax
amounts, and we have chosen
this method as the best method for this
program.
4. Why don't you have
state or city income taxes.
A. We do have
textboxes for you to add these fields which will
be computed when you
click the
compute button on payroll screen. However,
because each state has it's own
income tax
method and even some with city income tax, we
chose the manual approach
entry for
this.
You will have to first figure the tax,
then enter it into the appropriate fields. This
is not
necessary for Federal income tax,
Medicare or Social Security as it will be
figured for you
based on your input into the
set tax table.
B. You must enter in the
Medicare ,Social Security, and Withholding
amounts based
on weekly or Bi-weekly,etc
(which ever you choose). This is done in the set
tax rate
screen?which is found on the payroll
screen.
5. Are updates free and
why do I need them.?
A. The updates are
free, as we might find a bug, or add more
features as time goes on.
Visit the IRS.gov
website and download the tax tables for
information and current
percentages. We Will post the update for
the software in January for that year, when the
new tax tables
are available from the IRS. see irs information
for small businesses
http://www.paycheckcity.com This site has a free
online calculator for payroll
withholding
and you can use it to figure state taxes as
well.
You need the yearly updates as the
withholding percentages for Federal income
tax
changes every year and you will need this
information if you are using the payroll features.
6.Can you customize this
for me?
A. No, we no longer
customize our software.
7. I can't see
all the buttons on my screens.
Why?
A. You
should set your default monitor resolution to
1024 X 768 or highter. That is the default
for most
monitors now.
Go to
windows classic if you are on XP and are having
difficulty viewing the lower portion
of the
screen. Windows XP has a taskbar that sometimes
makes it more difficult to view
the portion
of the screen directly above the
taskbar.
8. I added
schedules to the schedule screen but do not see
this reflected on the
appointment screen?
Why?
A. The
employee schedule screen is separate from the
appointment screen. The
schedule
screen was added for salaried employees, such as
bookeeper,receptionist and
others who
are paid primarily by time. Consider this
feature as an employee time clock.
You will
enter the Time in , Time out and Day off
for Employees who are
paid by
commission
directly on the appointment
screen.
If a
stylist comes
in at 9 am on Tuesdays then you would enter TIME
IN in at 8:45. The
8;45 am
slot will be filled leaving open the 9 am slot
for the first appointment.
You can set
it using the
recurring appointment screen as well. If an
employee is always off
on
Tuesdays, then use the recurring function to set
the day off for the employee for that
day for x
amount of weeks.
9.I added
employees to the database, but don't see them on
the appointment
screen. Why?
You will need
to add employees to the appointment screen
directly ( Click
employee button and then add
button ) and then refresh the screen. All the
appointment
times are on the left column of
the grid. Then add all your
employees that
you want to appear on the appointment book the
same way.
The Main employee database, and
the appointment screen are separate
from each
other. The employee database ( the screen that
will allow you to
enter pictures of employee)
will also set up your payroll and are
connected
to each other. So caution when
deleting employees from the
database.
Since there
is often employee turnover in salons, we kept
the appointment screen
separate from the main
database. This way not all of your employees
will
appear on the appointment screen,
including the ones no longer working in
the
salon. You will need to add each one to the
appointment screen. This way
any employee can
be deleted from the appointment screen , without
affecting
payroll records which you might
need to keep. And salaried employees are entered
in the
schedule
screen. You have the ability to directly add them
from the database as well
by clicking
a button on the Add Employee screen which is found on the
appointment
screen.
10. Can I run
this on my 3 computers at my Salon? See
#15
A.
You can, if you have licensed it for 3
computers. Please read the EULA ( End
user
licensing
agreement). On initial installation of the
program you
will be presented with a
licensing
screen , this is your EULA. So,
Three computers=three
licenses. Keep in mind
that
operating the software on more than one computer without
multiple licensing is a
violation
of the EULA.(End User Licensing Agreement) and
federal copyright laws.
You
accepted the EULA when you installed the software.
If you have
purchased multiple licenses, then you can run it
on more than one computer.
Please keep
your business legal by purchasing the correct
number of licenses for your
salon.
11. I like the
software, but I want a total custom designed
system from the ground
up. Can you do this for
me?
A. Yes, our
custom
salon systems begin at $50,000.00 USD. We will
design it to your
specifications, and you will have exactly
what you need for your salon.
Contact us
for
more
information about this. Most Salon software
sold today retail ranges in price
from
$400.00 to thousands of dollars. Our software is
directed to those small to mid sized salon
owners who need
a salon
management system, without the high price
tag.
Our
software is highly rated, and will enable the small or
independent salon to manage
their salon
in a more efficient, cost productive
manner.
12. Do you sell
hardware with the software? ie Computers,
Printers, Cash Drawers?
A.
No, please see our hardware page for the correct
hardware for our software.
13. I don't need
all the parts of the program, can I just buy the
part that I need?
A.
No. If you don't need all the different
functions of the software, don't use
them.
Compare our
software in price to any other salon management
software out there. Most
begin at
$400.00.
For $99.95
you get a highly rated program, with great
features. If there are parts
of the
program you don't need, then you don't have to
use them, but they will remain
with the
program and we will not take them out.
14. I only see 7 am
to 2:30 pm on the appointment
book!?
This has
actually been asked a few times, so we will
address this here. The
appointment
book is
from 7am to 10pm. You need to move the
scrollbars on the right of the screen
to
be
able to view
all hours on the book. You can click the x
button to close the navigation
bar on the
left side of the screen, giving you more room to
view the book. Open with +
button.
See image below
The
appointment hours are pre-set and cannot be
changed. You set your employees
appointments and schedules in this time frame.
You will
create your schedules using the time in and time out
features. If an employee is
scheduled
for 8am then click on the 7:45 am cell
under that
employees name. Enter the
employee
name rather than a customers name, and find time
in from the
drop down box.
Click make
button. The time will be filled from 7am to 7:45
am leaving the 8am
cell open
for booking appointments. You can use the
recurring feature much as you
would
for
setting standing
appointments to schedule your employees into the
future.
B. How do I
change the colors on the Appointment book?
The colors are pre-set and
cannot be
changed by the user. The pre-sets on the time
are from 7am to 10 pm. You
cannot
change this as it is coded into the program.
Ours is a simple and easy to
use
system at
$99.95, which offers an affordable salon
management program. If you have any
questions about these types of things in the
program and these are things that will
affect
your
decision to purchase the program, please ask
these "BEFORE" you purchase
the
program and
not after, as some things cannot be
changed.
Remember,
you have a full 30 days to examine the program
"BEFORE" you make your
purchase.
This gives you enough time to fully try out the
program to see if it meets your
business
needs "BEFORE" you make the final purchase. Once
you have made your purchase
of the
software, and a registration number is always
issued upon payment, you cannot
receive a refund.
15. Can I use your software on
a Local area network? (LAN)
A. Yes, you can use it on a
network( Peer to Peer ) if you have paid for the
appropriate
number of
licenses.
If
you are networking 3
computers then the license fee is $99.95 X 3
=$299.85
2 computers
would be $99.95 X 2 etc. If you have XP on one
PC and 2000 on another pc
you would
normally use the higher OS as the
server.
Note: You
do not need a second license if the second
computer is not used
in
the operation of your day to day business. This
is only for computers
that
are used on a network or two computers in your salon where both
computers are being used
for business purposes.
Remember that using the software without
proper number
of
licenses is in
violation of Federal Copyright Laws and
carries civil
and criminal penalties.
16. Can you send
me a free trial version on CD? It's too large
for me to download
and I
want to try it out before I buy
it.
A.
Yes! We will be happy to send you a
free trial version on CD. Please go to the
section
for Salon
Salon II under purchase links and you will find
a Paypal button for the program
on CD.
There is a minimal $6.95 charge for Shipping and
Handling of the CD. Because the
cost of our software is so
affordable, and to maintain this price structure
we must cover
our costs
to ship and produce the CD's. You can download
the software for free as well.
We do
not ship outside of the USA.
17. What do I do if I
find a bug or some other unusual
behavior?
A.
Please let us know about it. Where possible,
try to give details so that we can try
to
reproduce
the error. Once we can reproduce it, we can fix
it. We always make every
effort to
correct any bugs or inconsistent behavior in the
program. If you don't let us
know
about any problems you
are experiencing, we can't fix it. There is
never a charge to
you if we
need to fix a bug in the program. Don't forget
to update your software. Many bugs
have
been fixed and if you have not update in years
you won't benefit.
18. Can I use
this program outside of the United
States?
A.
The Salon program as all our programs
have been designed for US
Standards.
This
includes payroll, and the formatting of dates and
currencies. If you want to use
this
software
outside of the US, you MUST change the regional
settings to the US English
format BEFORE
installing the software.
19. I have
Outlook express or Outlook and have a large
number of clients in my
addressbook. Can you import this into
the customers database for me?
A.
Yes, if you have purchased the software from
us, and have more than 200 entries
for
the
database( Access), make sure that you have
exported the information as
a csv
( Comma separated Values ) file and then you will need to
send it to us.
Please only
export the following information:
First
Name,Last Name,E-mail Address,Home Street,Home
City,Home Postal Code,
Home
State,Home Country/Region,Home Phone,Home
Fax
We can't
convert any proprietary formats for you, so
please only send as a csv file. XLS
is
acceptable
as well. We can only import csv xls or Access
database .mdb backend formats.
20. I like your software,
but can you put the customer tickets on the
appointment
schedule
etc?
A.
We often receive suggestions from customers
about our software. Some suggestions
are
excellent, and we review these for inclusion in
updates. However, not all of the
ideas
that
customers have can be added to the software.
Some ideas, while good, would
require a
significant change to the software , increasing
the final cost. Our idea is to keep
the
software priced so that the small salon owner
can afford to
have a software
solution
for their
salon. We offer continued customer support,
without charge and make every
effort to
accommodate our customers where expectations are
reasonable. If you are not sure whether
this
program is right for you, download it and try it
for 30 days before you purchase it.
21. Can I email you for
help?
A. Yes
for registered users.
Please remember that your responses to our
questions help us
evaluate the problem. If
we have provided you with a satisfactory answer
and have helped you to
solve the
problem, please let us know. If not, please let
us know this too! If you are
a
licensed
user of our product, our responses to your
questions will be given priority. If
you
are
evaluating the software, and are not a licensed
user, please use the support ticket
for the
fastest response to your installation questions.
We only offer installation help to
non
registered users. Note: We do
not respond as fast to yahoo or
hotmail
emails. This is because we have spam filters in
place, and we do not always
receive
your emails as quickly. Note: All requests for support are
answered by email
only or email through a
support ticket. We do not provide any phone
support.
This gives us time to fully
research your problem and find a solution. Often
we
will ask for a copy of your
database so that we can look under the hood at
the
problem. Our answers and solutions
are provided by email or a fax back if we
feel
that a fax would be more
suitable . If we were to provide phone
support, our
costs would dramatically increase
and this cost would have to be passed back
to
the buyer as an increase in the
price of the software or as pay per support
request.
22. Does your program
integrate with Quickbooks, Excel,
Etc?
A.
Ask yourself this:Do any of these more
expensive software programs offer
integration
with
Access?
Our
database is an Access database, so if any of these full
featured programs offer
integration
of their software with Access, it might be possible to integrate
them. But our
software
does not automatically integrate with
Quickbooks or Excel. However, most of
the
reports can
be exported as text files. If you own Access and
Excel you might be able to
import the
Access tables to an Excel spreadsheet. We can
offer no assistance with this.
Excel also
allows for the IMPORT of Access tables. If you
own Excel, then you will be able
to import
the database to Excel.
We have
many customers who use Quickbooks and Excel
along with the Salon
program.
Some of these customers have been using those
programs for years and
it would be
difficult to change. That doesn't mean that our
software is lacking,
only that
it would be impossible to meet every need for
every salon. Some salons
outsource
their payroll, and others do it manually. Some
salons only have one or two
independent
contractors and do not need a payroll system.
Our software was designed for
small
salons with 1-5 users. Quickbooks sells for
about $750.00, Office XP Pro sells
for
approx
$225.00 . Peachtree sells for approx
$263.00 ---Salon Salon II sells for
$99.95
and
was designed
specifically for Salons. Plus we offer a 30 day
free trial.
*Remember,
you have a full 30 days to evaluate the software
"before" purchasing.
23.
I am trying to add products and or services to a
ticket, but receive the
following
message
that I cannot open the checkout screen unless
products or services have
been added but I cannot add them or I keep
getting runtime error.
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