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FAQ's
and Help
: This will probably answer many of your questions if it is not
found in the help file.
Windows VISTA information This is an article on windows
Vista which explains how older applications might run on VISTA.
Note: In January Microsoft will be releasing a service pack for
Vista. You should always have the latest service packs on your
operating system. Please update your PC on a regular basis ,
including defragmenting the hard drive for best database
performance.
UPDATE _Vista
has put out a new update with 300 fixes. We have had it reported to
us that the UAC was turned back on by this update. Should you
receive a path file error message when trying to log into the
managers area or user login, please check to see if the UAC
is off or elevate permission levels.
For elevated privileges, you
would right click on the executable program in the C:\program files\SalonSalonII
folderand use "run as administrator" under compatibility tab and run
it in compatibility mode for XP2.
With Vista and user protection, this level of privilege
has to be specifically invoked, it is not automatic regardless of
the user account type you had when you installed Vista or when you
first ran your Windows VISTA OS.
 Refund
and Privacy Policy
Why
does XtremeBlue only provide Email Support?
Since we sell software throughout the US ,
providing telephone support would drive up our business costs which
in turn would have to be passed back to the consumer. We have
found that email support is an excellent alternative. By
using this support method we are given time to thoroughly research
the problem and to provide a solution. We do not have phone support
for sales or technical questions but we do work with
FIREFLYPCS.COM to
provide remote networking support for your PC or getting the salon
software installed on the VISTA OS as well as remote database
backups and storage.
Please
do not call FireFlyPCS for
general
technical support for the software, as they will not be
able to provide support for general questions about the salon
software. FireFlyPCS can help you with networking issues and getting
the software installed on your Vista OS by remote support and remote
backups and storage of your data.
To keep our software affordable,
we do not have
phone support, however; we can arrange a chat session (Xtremeblue47@hotmail.com)
through MSN. Please email us for this request or post an online
support ticket. You can also
fax us at the number shown at the top of this page above the
address.
Available is Remote
Support VIA
FireFlyPCS.com FireflyPCS
offers remote assistance for your network and PC issues.
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Lost
Registration Keys
If you have lost your registration key for a software program , and it has been
"more than one year" since you purchased the software, we can no longer re-issue
registration numbers, and you will have to re-purchase the software at the
"current selling price" if you wish to continue to use it. This is effective as
of November 21, 2004. Unfortunately, this has to be done as we "will not" have a
record of "your" registration number past the one year period. This
does not apply to X-Charge users who will receive a new key at no cost.
NOTE: As of Sept 2, 2007 if you are a
registered user and you are now trying to
re-install the full version of the salon software from the "Website", please email us
with the old registration key # the email you used when you purchased the
software, and we will send you a new one. If installing
from a CD, use the key on the CD.
Please keep your registration numbers in a secure location after purchase.
If "under one" year, please
provide the exact email
and name that you paid with
through Paypal and the approximate month
of purchase
in comments section. If you paid through any other means, you
must fax us a copy of your payment to us. Either a canceled check, copy of the
MO etc.
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If you lost the "username"
and "Password " for login after you set it, we cannot retrieve that for
you since it is on your PC and we will not have access to that file. However; we
can give you a small utility that will allow you to start over with the default
admin and admin. This wipes out all the existing usernames and passwords. Only
the owner of the salon can receive this file and if you have your original email
from us, the link to the utility is in that email. If you have purchased the salon
software from us, please email us your name and the email you used when
purchasing the software. This is to prevent any unauthorized persons gaining
access to this utility.
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